Case studies

Employee development

Client

Aon Hewitt partnered with a state owned entity to increase manager capability and effectiveness.

Challenge

With a change in leadership, and following the company’s first ever employee engagement survey, the client needed to:

  • drive engagement improvement through people managers
  • increase the low perception levels of manager support and effectiveness
  • improve overall manager capability to drive better business results.

Solution

Aon Hewitt partnered with the client to:

  • custom design four workshops focusing on core manager skills such as career coaching and performance feedback while using client relevant scenarios as the basis of learning
  • facilitate a total of 20 Aon Hewitt led development workshops and worked with the client on the rollout of specific communications to ensure focus and support to managers in applying skills
  • ensure employees had deep and meaningful learnings; participants moved through the modules in hierarchy based team, each session identified action learning activities that took place between modules and were reviewed in subsequent sessions
  • develop manager KPIs to further reinforce behaviour change.

Results

After implementing Aon Hewitt’s solutions, the client achieved:

  • an increase in manager support scores by a minimum of 15% on each area covered in training, with some increasing by 30% which demonstrated greater employee buy-in
  • higher levels employee rated manager effectiveness.

 
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Denise Tzavaras